Privacy Policy

Privacy Policy

Unless otherwise stated below, providing your personal data is neither legally nor contractually required, nor necessary for concluding a contract. You are not obliged to provide the data. Failure to provide data has no consequences. This only applies as long as no other indication is made in the following processing operations.
"Personal data" means all information relating to an identified or identifiable natural person.

Server log files
You can visit our websites without providing any personal information.
Each time our website is accessed, usage data is transmitted to us or our web host / IT service provider by your internet browser and stored in log files (so-called server log files). These stored data include, for example, the name of the accessed page, date and time of access, IP address, amount of data transferred, and the requesting provider. The processing is based on Art. 6 para. 1 lit. f GDPR due to our overriding legitimate interest in ensuring the uninterrupted operation of our website and improving our offer.

Your data is transmitted, among other places, to Canada. An adequacy decision by the EU Commission exists for data transfers to Canada.

Contact

Responsible party
E-mail: service@clairdeluneparfum.com



Customer-initiated contact by e-mail
If you initiate business contact with us by e-mail, we collect your personal data (name, e-mail address, message text) only to the extent you provide it. The data processing serves to handle and respond to your contact request.
If the contact serves the implementation of pre-contractual measures (e.g., consultation for purchase interest, offer preparation) or concerns a contract already concluded between you and us, this data processing is based on Art. 6 para. 1 lit. b GDPR.
If contact is made for other reasons, this data processing is based on Art. 6 para. 1 lit. f GDPR due to our overriding legitimate interest in processing and responding to your inquiry. In this case, you have the right to object at any time to the processing of your personal data based on Art. 6 para. 1 lit. f GDPR for reasons arising from your particular situation.
We use your email address only to process your request. Your data will then be deleted in compliance with legal retention periods unless you have consented to further processing and use.

Collection and processing when using the contact form
When using the contact form, we collect your personal data (name, email address, message text) only to the extent you provide it. The data processing serves the purpose of making contact.
If the contact serves the implementation of pre-contractual measures (e.g., consultation for purchase interest, offer preparation) or concerns a contract already concluded between you and us, this data processing is based on Art. 6 para. 1 lit. b GDPR.
If contact is made for other reasons, this data processing is based on Art. 6 para. 1 lit. f GDPR due to our overriding legitimate interest in handling and responding to your request. In this case, you have the right to object at any time to the processing of your personal data based on Art. 6 para. 1 lit. f GDPR for reasons arising from your particular situation.
We use your email address only to process your request. Your data will then be deleted in compliance with legal retention periods unless you have consented to further processing and use.

WhatsApp Business
If you contact us for business purposes via WhatsApp, we use the WhatsApp Business version of WhatsApp Ireland Limited (4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland; “WhatsApp”). If you are located outside the European Economic Area, this service is provided by WhatsApp Inc. (1601 Willow Road, Menlo Park, CA 94025, USA).
The data processing serves to handle and respond to your contact request. For this purpose, we collect and process your mobile phone number stored with WhatsApp, your name if provided, and other data to the extent you have made available. We use a mobile device for the service, in whose address book only data from users who have contacted us via WhatsApp is stored. Personal data is not passed on to WhatsApp without your prior consent to WhatsApp.
Your data is transmitted by WhatsApp to servers of Meta Platforms Inc in the USA.
There is no adequacy decision from the EU Commission for the USA. Data transfer is carried out, among other things, on the basis of standard contractual clauses as appropriate safeguards for the protection of personal data, which can be viewed at: https://ec.europa.eu/info/law/law-topic/data-protection/international-dimension-data-protection/standard-contractual-clauses-scc_de.
If the contact serves the implementation of pre-contractual measures (e.g., consultation for purchase interest, offer preparation) or concerns a contract already concluded between you and us, this data processing is based on Art. 6 para. 1 lit. b GDPR.
If contact is made for other reasons, this data processing is based on Art. 6 para. 1 lit. f GDPR due to our overriding legitimate interest in providing quick and easy contact as well as responding to your inquiry. In this case, you have the right to object at any time to the processing of your personal data based on Art. 6 para. 1 lit. f GDPR for reasons arising from your particular situation.
We use your personal data only to process your inquiry. Your data will then be deleted in compliance with legal retention periods, unless you have consented to further processing and use.
More information about terms of use and data protection when using WhatsApp can be found at https://www.whatsapp.com/legal/#terms-of-service and https://www.whatsapp.com/legal/#privacy-policy.


Customer account Orders

Customer account
When opening a customer account, we collect your personal data to the extent specified there. The data processing serves the purpose of improving your shopping experience and simplifying order processing. The processing is based on Art. 6 para. 1 lit. a GDPR with your consent. You can revoke your consent at any time by notifying us, without affecting the legality of the processing carried out based on the consent until the revocation. Your customer account will then be deleted.

Collection, processing, and sharing of personal data for orders
When ordering, we collect and process your personal data only to the extent necessary to fulfill and process your order and to handle your inquiries. Providing the data is necessary for concluding the contract. Failure to provide the data means that no contract can be concluded. The processing is based on Art. 6 para. 1 lit. b GDPR and is necessary for the performance of a contract with you.
Your data is passed on, for example, to the shipping companies and dropshipping providers you have chosen, payment service providers, service providers for order processing, and IT service providers. In all cases, we strictly observe the legal requirements. The scope of data transmission is limited to a minimum.

Your data is transmitted, among other places, to Canada. An adequacy decision by the EU Commission exists for data transfers to Canada.


Reviews Advertising

Use of the email address for sending newsletters
We use your email address independently of the contract processing exclusively for our own advertising purposes to send newsletters, provided you have explicitly consented. The processing is based on Art. 6 para. 1 lit. a GDPR with your consent. You can revoke your consent at any time without affecting the legality of the processing carried out based on the consent until the revocation. You can unsubscribe from the newsletter at any time using the corresponding link in the newsletter or by notifying us. Your email address will then be removed from the distribution list.


Shipping Service Providers

Transfer of the email address to shipping companies for information about the shipping status
We pass on your email address to the shipping company as part of the contract processing, provided you have explicitly consented to this during the ordering process. The transfer serves the purpose of informing you by email about the shipping status. The processing is based on Art. 6 para. 1 lit. a GDPR with your consent. You can revoke your consent at any time by notifying us or the shipping company, without affecting the legality of the processing carried out based on the consent until the revocation.


Payment Service Providers

Use of PayPal Check-Out
We use the PayPal Check-Out payment service from PayPal (Europe) S.à.r.l. et Cie, S.C.A. (22-24 Boulevard Royal L-2449, Luxembourg; "PayPal") on our website. The data processing serves the purpose of offering you payment via the payment service. By selecting and using payment via PayPal, credit card via PayPal, direct debit via PayPal, or "Pay Later" via PayPal, the data required for payment processing is transmitted to PayPal to fulfill the contract with you using the chosen payment method. This processing is based on Art. 6 para. 1 lit. b GDPR.
Credit card via PayPal, direct debit via PayPal & "Pay Later" via PayPal
For certain payment methods such as credit card via PayPal, direct debit via PayPal, or "Pay Later" via PayPal, PayPal reserves the right to obtain a credit check based on mathematical-statistical methods using credit agencies. For this purpose, PayPal transmits the personal data required for a credit check to a credit agency and uses the information received about the statistical probability of a payment default to make a balanced decision regarding the initiation, execution, or termination of the contractual relationship. The credit check may include probability values (score values) calculated based on scientifically recognized mathematical-statistical methods, which incorporate address data among other factors. Your legitimate interests are taken into account in accordance with legal provisions. The data processing serves the purpose of credit checking for contract initiation. The processing is based on Art. 6 para. 1 lit. f GDPR due to our overriding legitimate interest in protection against payment default when PayPal advances payment.
You have the right, for reasons arising from your particular situation, to object at any time to the processing of your personal data based on Art. 6 para. 1 lit. f GDPR by notifying PayPal. Providing the data is necessary for concluding the contract with the payment method you have chosen. Failure to provide the data means that the contract cannot be concluded with the payment method you selected.
Third-party providers
When paying via a third-party payment method, the data required for payment processing is transmitted to PayPal. This processing is based on Art. 6 para. 1 lit. b GDPR. To carry out this payment method, the data may then be passed on by PayPal to the respective provider. This processing is based on Art. 6 para. 1 lit. b GDPR. Local third-party providers can include, for example:

- Sofort (SOFORT GmbH, Theresienhöhe 12, 80339 Munich, Germany)
- giropay (Paydirekt GmbH, Stephanstr. 14-16, 60313 Frankfurt am Main
Invoice purchase via PayPal
When paying by invoice purchase, the data required for payment processing is initially transmitted to PayPal. To carry out this payment method, the data is then transmitted by PayPal to Ratepay GmbH (Franklinstraße 28-29, 10587 Berlin; "Ratepay") in order to fulfill the contract with you using the chosen payment method. This processing is based on Art. 6 para. 1 lit. b GDPR. Ratepay may carry out a credit check based on mathematical-statistical methods (probability or score values) uUse of credit agencies as described above. The data processing serves the purpose of creditworthiness checks for contract initiation. The processing is based on Art. 6 para. 1 lit. f GDPR from our overriding legitimate interest in protection against payment default when Ratepay advances payment. Further information on data protection and which credit agencies Ratepay uses can be found at https://www.ratepay.com/legal-payment-dataprivacy/ and https://www.ratepay.com/legal-payment-creditagencies/.
More information about data processing when using PayPal can be found in the associated Privacy Policy at https://www.paypal.com/de/webapps/mpp/ua/privacy-full.
Use of the payment service provider Stripe
All Stripe transactions are subject to the Stripe Privacy Policy. You can find it at https://stripe.com/de/privacy

Cookies
Our website uses cookies. Cookies are small text files that are stored in the internet browser or by the internet browser on a user's computer system. When a user visits a website, a cookie can be stored on the user's operating system. This cookie contains a characteristic string that allows the browser to be uniquely identified when revisiting the website.
Cookies are stored on your computer. Therefore, you have full control over the use of cookies. By selecting the appropriate technical settings in your internet browser, you can be notified before cookies are set and decide individually on their acceptance, as well as prevent the storage of cookies and the transmission of the contained data. Cookies already stored can be deleted at any time. However, we point out that you may then not be able to use all functions of this website fully.
At the following links, you can find information on how to manage (including disable) cookies in the most important browsers:
Chrome: https://support.google.com/accounts/answer/61416?hl=de
Internet Explorer: https://support.microsoft.com/de-de/help/17442/windows-internet-explorer-delete-manage-cookies
Mozilla Firefox: https://support.mozilla.org/de/kb/cookies-erlauben-und-ablehnen
Safari: https://support.apple.com/de-de/guide/safari/manage-cookies-and-website-data-sfri11471/mac

Technically necessary cookies
Unless otherwise stated in the privacy policy below, we only use these technically necessary cookies for the purpose of making our offer more user-friendly, effective, and secure. Furthermore, cookies enable our systems to recognize your browser even after a page change and to offer you services. Some functions of our website cannot be offered without the use of cookies. For these, it is necessary that the browser is recognized again after a page change.
The use of cookies or comparable technologies is based on § 25 para. 2 TTDSG. The processing of your personal data is based on Art. 6 para. 1 lit. f GDPR due to our overriding legitimate interest in ensuring the optimal functionality of the website as well as a user-friendly and effective design of our offer.
You have the right to object at any time to the processing of personal data concerning you for reasons arising from your particular situation.

Use of GDPR Legal Cookie
We use the consent management tool GDPR Legal Cookie from beeclever GmbH (Universitätsstraße 3, 56070 Koblenz a. Rh.; "beeclever") on our website. This tool allows you to give consent to data processing on the website, especially the setting of cookies, and to exercise your right to withdraw consent already given.
The data processing serves the purpose of obtaining and documenting the necessary consents for data processing and thus complying with legal obligations. Cookies may be used for this purpose. Among other things, the following information may be collected and transmitted to beeclever: anonymized IP address, date and time of consent, URL from which the consent was sent, anonymous, random, encrypted key, consent status. These data are not passed on to any other third parties.
The data processing is carried out to fulfill a legal obligation based on Art. 6 para. 1 lit. c GDPR.
Further information on terms of use and data protection at beeclever can be found at: https://gdpr-legal-cookie.com/pages/terms-conditions as well as at https://gdpr-legal-cookie.com/pages/datenschutzerklarung.

Use of the Cookie Consent Manager CCM19
We use the Cookie Consent Manager CCM19 from Papoo Software & Media GmbH (Auguststr. 4, 53229 Bonn; "CCM19") on our website.
The plug-in allows you to give consent to data processing on the website, especially the setting of cookies, and to exercise your right of withdrawal for consents already given. The data processing serves the purpose of obtaining and documenting the necessary consents for data processing and thus complying with legal obligations.
Cookies are used for this purpose. Among other things, the following information may be collected, stored, and, if applicable, transmitted to CCM19: randomly assigned ID, consent status, date and time of approval/rejection. The data are stored for 1 year and one month and then deleted. These data are not passed on to any other third parties.
The data processing is carried out to fulfill a legal obligation based on Art. 6 para. 1 lit. c GDPR.
Further information on data protection at CCM19 can be found at: https://www.ccm19.de/datenschutzerklaerung.html.

Use of GDPR Compliance Pro
We use the cookie consent tool GDPR Compliance Pro 2018 from PrestaChamps.com of SC Wedis Complany SRL (Strada Tudor Vladimirescu nr. 19, Târgu Mureș, Romania; "PrestaChamps") on our website.
The plug-in allows you to give consent to data processing on the website, especially the setting of cookies, and to exercise your right of withdrawal for consents already given. The data processing serves the purpose of obtaining and documenting the necessary consents for data processing and thus complying with legal obligations.
Cookies are used for this purpose, through which, among other things, the consent status is stored and, if applicable, transmitted to PrestaChamps. These data are not passed on to any other third parties.
The data processing is carried out to fulfill a legal obligation based on Art. 6 para. 1 lit. c GDPR.
More information about data protection at PrestaChamps can be found at: https://www.prestachamps.com/en/content/10-privacy-policy


Plug-ins and others

Use of the Google Tag Manager
We use the Google Tag Manager from Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland; "Google") on our website.
This application manages JavaScript tags and HTML tags used especially for implementing tracking and analytics tools. The data processing serves the purpose of designing and optimizing our website according to demand.
The Google Tag Manager itself neither stores cookies nor processes personal data. However, it enables the triggering of other tags that may collect and process personal data.
More information about terms of use and data protection can be found here.


Data subject rights and storage duration

Duration of storage
After the contract has been fully executed, the data will initially be stored for the duration of the warranty period, then stored in consideration of legal retention periods, especially tax and commercial law retention periods, and then deleted after the expiration of these periods, unless you have consented to further processing and use.

Rights of the data subject
If the legal requirements are met, you have the following rights under Art. 15 to 20 GDPR: right to access, to rectification, to erasure, to restriction of processing, to data portability.
In addition, you have the right to object under Art. 21 para. 1 GDPR to processing based on Art. 6 para. 1 f GDPR, as well as to processing for the purpose of direct marketing.



Right to object
If the personal data processing listed here is based on our legitimate interest according to Art. 6 para. 1 lit. f GDPR, you have the right to object to this processing at any time for reasons arising from your particular situation, with effect for the future.
After an objection has been made, the processing of the affected data will be stopped unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms, or if the processing serves the assertion, exercise, or defense of legal claims.

Submit Withdrawal Request

Please fill out the following form to submit your withdrawal request.